Service Desk Agent · Contraste Europe

Permanent contract, Freelance

Bruxelles

Partial remote

Medior

Join Contraste as a Service Desk Agent.

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Experience: Minimum 3 years in an ITIL environment.

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Technologies : Windows 10, Office 2016, O365, Windows Server, ITSM (SCSM, TopDesk, ServiceNow), Cisco telephony

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Language: Proficiency in French and English (written and spoken)

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Team: IT support within a collaborative and growing team

Contraste Europe is a key player in IT services in Belgium, offering solutions in consulting, cloud platforms, applications, data intelligence, and support. We are looking for a Service Desk Agent to strengthen our support team and meet the growing demands of our projects.

Becoming a Contraster means joining an international, people-focused company in full growth. At Contraste, each team member contributes to diverse and innovative projects.

Your Challenges

As a Service Desk Agent, you will play a crucial role in first-line IT support, responding to users’ needs and ensuring an optimal user experience:

  • Provide first- and second-line support to end-users and IT managers in Belgium.
  • Serve as the central contact for all internal IT questions.
  • Register, analyze, assign, and resolve calls, emails, tickets, and requests via the portal, adhering to set standards, procedures, and SLAs.
  • Track and document ongoing incidents and requests, maintaining clear communication with users.
  • Actively participate in team meetings and contribute to the support team’s innovation.
  • Keep the knowledge base up-to-date.

The Stack

  • Client SW environment: Windows 10, Office 2016, O365, Windows Server 2008R2, 2016, 20212 (virtualized)
  • ITSM tools: SCSM, TopDesk, ServiceNow
  • Telephony: Cisco

Your Profile

  • Excellent written and verbal skills in both French and English.
  • Secondary degree with 3 years of experience in IT support within an ITIL environment.
  • Solution-oriented and proactive, with strong communication skills.
  • Resilient to stress, flexible, and able to work well in a team (hours: 7:30 a.m.-6:00 p.m.).
  • Able to work autonomously while being a supportive team member.
  • Strong IT basics and a genuine interest in the field.

Our Offer

  • A career opportunity within a dynamic, fast-growing company.
  • A collaborative work environment focused on personal and professional development.
  • An attractive compensation package and benefits based on your profile and experience.

Join Us!

Ready for the challenge? Apply now and become a Contraster.

Apply