Customer Success Lead · Semactic
Permanent contract
Nivelles
Partial remote
Join Semactic as a Customer Success Lead - SEO & GEO
Location: Based in Belgium, with remote work flexibility.
Semactic is a leading European SaaS platform in Search Activation. Our mission: to enable marketing teams to transform SEO and GEO (Generative Engine Optimization) data into concrete and measurable results.
We combine an intuitive interface with expert support to improve brand visibility, both on Google and in the responses generated by AI.
In a context of strong growth, we are looking for a Customer Success Lead to structure and lead our customer approach, both for our GEO offering and for our historical SEO platform.
Scope: Leadership, Account Management, Customer Success, Strategy, Innovation
Hybrid: Flexible remote work options
Experience: Minimum 4-6 years of experience as an Account Manager, Team Leader, or Digital Marketing Manager
Languages: French, with a very good level of English required.
Your role:
As a Customer Success Lead, you will be responsible for the satisfaction, retention, and growth of our client portfolio. You will manage a team of consultants, directly oversee certain strategic accounts, and play a key role in the continuous improvement of the customer experience and our offerings.
You will be involved throughout the entire customer lifecycle — from onboarding to expansion — and will work closely with the founders, the product team, and the sales team.
Vos responsabilités :
- Structurer et piloter la fonction Customer Success (organisation, process, qualité de service).
- Encadrer et faire monter en compétence l’équipe CSM (recrutement, coaching, suivi).
- Gérer en direct un portefeuille de clients stratégiques (GEO ou SEO).
- Définir et suivre les KPIs liés à l’adoption, la rétention et la satisfaction client.
- Participer à l’onboarding, à l’accompagnement et à la croissance du portefeuille client (upsells, renouvellements).
- Organiser et animer les comités de pilotage, revues de performance et moments stratégiques clés.
- Collaborer avec l’équipe produit pour faire remonter les besoins clients de manière structurée et priorisée.
- Identifier les leviers d’amélioration continue et contribuer à faire évoluer notre modèle.
Notre package :
A high-impact role in a fast-growing tech scale-up.
A passionate, talented, and friendly team
Continuous learning opportunities – online and at industry events – to develop your skills
A high degree of autonomy, a culture based on trust and focused on results
An attractive package including meal vouchers, Alan health insurance, and a 13th month salary.
An annual bonus based on the achievement of collective and individual objectives
A pleasant working environment in Nivelles (soon Louvain-La-Neuve), with the possibility of teleworking 2 days a week.
We are looking for someone with:
- A minimum of 5 years' experience in digital marketing or in a SaaS environment, including 2 years in a management or team leadership role.
- A solid understanding of search marketing (SEO or GEO) and a strong interest in digital innovation.
- A proven ability to manage multiple client projects simultaneously, with a variety of stakeholders (business, tech, C-level).
- A results-oriented approach and the ability to structure measurable action plans.
- Excellent written and verbal communication skills, with strong interpersonal and teaching skills.
- Fluency in French or Dutch, and a very good level of English.
- A university degree in marketing, communication, management or equivalent.
Our recruitment process
- 📞
Initial Phone Screening
30-minute phone screening to align on expectations and motivations - 💬
Interview with a founder and a member of the business team at our offices, including a short case study.
- 📝
Offer & onboarding – fast turnaround, guaranteed transparency.